01837 810871 - wfw@water-filter-world.co.uk


Customer Service

Any transaction via this web site is subject to the following terms and conditions. Please read carefully before using this site.

Shipping & Delivery
Delivery will be made by, carrier or post according to product. All carrier items require signature upon receipt. Should it not be possible for delivery to be made and you fail to contact the carrier for redelivery resulting in goods being returned to us re delivery charges may apply. A telephone number should be provided on your order in case of delivery issues. Products will become your responsibility once you, your agent or the intended recipient has received them. Any loss or damage to the products will then be at your own risk. Shortages and damages must be noted on the delivery note and advised to our office by email to wfw@water-filter-world.co.uk
Privacy & Security
Your personal information will not be passed to any third party. The details will be held for delivery, accounting and customer service communications including filter replacement service and products/offers that may be of interest to you. If you do not wish to receive communications relating to Water-Filter-World products/offers please advise us by email at wfw@water-filter-world.co.uk
Returns & Replacements
We supply high quality products and provide detailed product support to enable you the customer to choose the products most suited to your needs. Whilst we do not offer products on a trial basis we do understand there may be occasions when you need to exchange or return something you have purchased. We recommend you carefully check your items BEFORE they are installed and retain your receipt in case of any after sales queries. Returns can only be accepted with a valid returns number, which can be obtained by email at wfw@water-filter-world.co.uk Under distance selling regulations you have the right to cancel your order for goods within 7 days of receipt. This does not apply to items made to your specification or items that are designed to come into direct contact with water by reason of their nature, in which case only unopened, sealed items that are in resalable condition may be accepted. To cancel you must contact us, within 7 days by email to wfw@water-filter-world.co.uk to notify us of the cancellation and obtain a returns number. If you are returning a product for any reason except damage or manufacturing defect charges for the delivery cost of the original item will not be refunded and you must pay the cost of returning the item(s) to our suppliers or us. Refunds will be processed within 30 days. PayPal payments will be refunded to your PayPal account.
Orders received via the web site will normally be processed and despatched within 3 working days subject to stock availability once payment is received.
Payment, Pricing & Promotions
We accept PayPal or Cheque. Prices are in £ Sterling. Delivery charges are extra and shown prior to checkout. The price you pay is the price shown on the web site at time of order except in the unlikely event an error has occurred in which case we will advise you of the problem as soon as possible. In this event a full refund will be made. Payment is required with order. Payment can be made on the web site using PayPal. To avoid any delay in processing your order, please ensure sufficient funds are available in your account when using PayPal. Title to products ordered will pass to you upon delivery of those products.
Viewing Orders
To view your orders please log in to your account and click the My Orders tab.Alternatively if you do not have an account, please email us requesting the status of your order.
Updating Account Information
Please log into your account where you can manage your account information and addresses.